.suggest {
    display: none;
    position: absolute;
    top: 0;
    left: 0;
    margin-top: 18px;
    background: #fff;
    border: 1px solid #DDD;
    border-radius: 3px;
    box-shadow: 0 0 5px rgba(0,0,0,0.1);
    max-width: 300px;
    z-index: 10;
}

.suggest-ul {
    margin: 0px;
}

.scrollable-ul {
    position: relative;
    overflow: auto;
}

.suggest-li {
    padding: 5px 10px;
    border-bottom: 1px solid #DDD;
    line-height: 18px;
    font-weight: bold;
    font-size: 12px;
    line-height: 18px;
    border-left: 2px solid #fff;
    display: block;
}

.suggest-li-focus {
    border-left: 2px solid #78a300;
}

.suggest-detail {
    color: #737373;
    font-weight: normal;
}

.globals-sprite, .filter_tickets th.collision div, .filter_tickets td.collision div, .ticket_summary .search .author.agent:after, .filter_feed .is-viewed-by-others {
    background: url(../images/globals.png) no-repeat;
}

.filters .pane header .dropdown, .user_filters .pane header .dropdown, .user .pane header .dropdown {
    display: inline;
    cursor: pointer;
    float: left;
}

    .filters .pane header .dropdown .caret, .user_filters .pane header .dropdown .caret, .user .pane header .dropdown .caret {
        margin-top: 10px;
    }

    .filters .pane header .dropdown ul, .user_filters .pane header .dropdown ul, .user .pane header .dropdown ul {
        margin-top: 4px;
    }

.filters .pane.right header h1:not(.can_edit) .edit_filter, .filters .pane.right header h1:not(.can_switch_mode) .switch_mode, .filters .pane.right header h1:not(.feed_mode) .table_mode_option, .filters .pane.right header h1.feed_mode .feed_mode_option, .user_filters .pane.right header h1:not(.can_edit) .edit_filter, .user_filters .pane.right header h1:not(.can_switch_mode) .switch_mode, .user_filters .pane.right header h1:not(.feed_mode) .table_mode_option, .user_filters .pane.right header h1.feed_mode .feed_mode_option, .user .pane.right header h1:not(.can_edit) .edit_filter, .user .pane.right header h1:not(.can_switch_mode) .switch_mode, .user .pane.right header h1:not(.feed_mode) .table_mode_option, .user .pane.right header h1.feed_mode .feed_mode_option {
    display: none;
}

.filters .pane.right header h1 .refresh, .user_filters .pane.right header h1 .refresh, .user .pane.right header h1 .refresh {
    margin: -2px 0 0 10px;
    background: #6BF;
    padding: 5px 12px;
    color: white;
    float: none;
    border-radius: 4px;
}

.filters > .pane.left, .user_filters > .pane.left, .user > .pane.left {
    overflow-y: visible;
}

    .filters > .pane.left .filter-group-heading, .user_filters > .pane.left .filter-group-heading, .user > .pane.left .filter-group-heading {
        padding: 9px 0;
        border-bottom: 1px dotted #D5D5D5;
        margin: 15px 15px 8px;
        font-weight: bold;
    }

    .filters > .pane.left ul.filters, .user_filters > .pane.left ul.filters, .user > .pane.left ul.filters {
        list-style: none;
        text-indent: 0;
        margin: 0;
        padding: 15px;
    }

        .filters > .pane.left ul.filters li, .user_filters > .pane.left ul.filters li, .user > .pane.left ul.filters li {
            height: 35px;
            padding: 0;
            margin: 0;
            border-left: 3px solid transparent;
        }

            .filters > .pane.left ul.filters li a, .user_filters > .pane.left ul.filters li a, .user > .pane.left ul.filters li a {
                color: #555;
            }

            .filters > .pane.left ul.filters li:first-of-type a, .user_filters > .pane.left ul.filters li:first-of-type a, .user > .pane.left ul.filters li:first-of-type a {
                padding-bottom: 7px;
            }

            .filters > .pane.left ul.filters li.has-zero-ticket-count:not(.selected) a, .user_filters > .pane.left ul.filters li.has-zero-ticket-count:not(.selected) a, .user > .pane.left ul.filters li.has-zero-ticket-count:not(.selected) a {
                color: #999;
            }

                .filters > .pane.left ul.filters li.has-zero-ticket-count:not(.selected) a .count, .user_filters > .pane.left ul.filters li.has-zero-ticket-count:not(.selected) a .count, .user > .pane.left ul.filters li.has-zero-ticket-count:not(.selected) a .count {
                    color: #999;
                }

            .filters > .pane.left ul.filters li.selected, .user_filters > .pane.left ul.filters li.selected, .user > .pane.left ul.filters li.selected {
                background-color: #ebebeb;
                color: #333;
                font-weight: bold;
            }

                .filters > .pane.left ul.filters li.selected .count, .user_filters > .pane.left ul.filters li.selected .count, .user > .pane.left ul.filters li.selected .count {
                    font-weight: bold;
                }

            .filters > .pane.left ul.filters li:not(.selected):hover, .user_filters > .pane.left ul.filters li:not(.selected):hover, .user > .pane.left ul.filters li:not(.selected):hover {
                background-color: #ebebeb;
            }

            .filters > .pane.left ul.filters li a, .user_filters > .pane.left ul.filters li a, .user > .pane.left ul.filters li a {
                display: block;
                padding: 9px 52px 9px 13px;
                text-decoration: none;
                overflow: hidden;
                white-space: nowrap;
                text-overflow: ellipsis;
            }

            .filters > .pane.left ul.filters li .count, .user_filters > .pane.left ul.filters li .count, .user > .pane.left ul.filters li .count {
                position: absolute;
                right: 30px;
                width: 29px;
                float: right;
                color: #555;
                text-align: right;
                font-size: 12px;
                padding: 1px 2px;
                opacity: 1;
                font-weight: normal;
            }

            .filters > .pane.left ul.filters li.suspended_tickets a, .filters > .pane.left ul.filters li.deleted_tickets a, .user_filters > .pane.left ul.filters li.suspended_tickets a, .user_filters > .pane.left ul.filters li.deleted_tickets a, .user > .pane.left ul.filters li.suspended_tickets a, .user > .pane.left ul.filters li.deleted_tickets a {
                color: #bd322c;
            }

            .filters > .pane.left ul.filters li.suspended_tickets .count, .filters > .pane.left ul.filters li.deleted_tickets .count, .user_filters > .pane.left ul.filters li.suspended_tickets .count, .user_filters > .pane.left ul.filters li.deleted_tickets .count, .user > .pane.left ul.filters li.suspended_tickets .count, .user > .pane.left ul.filters li.deleted_tickets .count {
                color: #bd322c;
            }

        .filters > .pane.left ul.filters.fr-focus li.in-focus, .user_filters > .pane.left ul.filters.fr-focus li.in-focus, .user > .pane.left ul.filters.fr-focus li.in-focus {
            border-left: 3px solid #78a300;
        }

    .filters > .pane.left .filters.more, .user_filters > .pane.left .filters.more, .user > .pane.left .filters.more {
        padding: 9px 0;
        border-top: 1px dotted #D5D5D5;
        margin: 15px 30px 0;
    }

        .filters > .pane.left .filters.more a, .user_filters > .pane.left .filters.more a, .user > .pane.left .filters.more a {
            color: #555;
        }

.filters .photo, .user_filters .photo, .user .photo {
    padding: 0;
    min-width: 35px;
    width: 35px;
}

    .filters .photo > img, .user_filters .photo > img, .user .photo > img {
        border-width: 0px;
        width: 25px;
        height: 25px;
        border-radius: 4px;
    }

.pagination li.fetching a {
    color: transparent;
    background: #f5f5f5 url(/agent/assets/icons/spinners/dotted_bar-8bfc80636ba5c9ff9b7e2900b78e568b.gif) no-repeat 50%/16px;
}

.pagination .relative {
    font-size: 16px;
}

.filter_tickets {
    position: relative;
    width: 100%;
    background-color: #ffffff;
    margin-left: 15px;
}

    .filter_tickets.main {
        margin-left: 0px;
        margin-top: -41px;
    }

    .filter_tickets caption {
        text-align: left;
    }

    .filter_tickets .subject a {
        display: block;
    }

        .filter_tickets .subject a > span {
            display: block;
            overflow: hidden;
            text-overflow: ellipsis;
        }

.ie9 .filter_tickets .subject span {
    max-width: 400px;
}

.filter_tickets .leading > div::before {
    content: '';
    width: 3px;
    height: 40px;
    padding: 0;
    position: absolute;
    top: 0;
    left: 0;
}

.filter_tickets .is-viewed-by-others td.collision div {
    opacity: 0.6;
}

.filter_tickets .is-viewed-by-others:hover td.collision div {
    opacity: 1;
}

.filter_tickets .fr-focus tr.in-focus .leading > div::before {
    background-color: #78a300;
}

.filter_tickets .current_tags > div, .filter_tickets .organization_id > div {
    height: 33px;
    line-height: 33px;
    max-width: 200px;
    text-overflow: ellipsis;
    overflow: hidden;
}

    .filter_tickets .current_tags > div span {
        background: #F4F4F4;
        padding: 0px 5px;
        border: solid #DEDEDE 1px;
        border-radius: 3px;
        margin: 2px;
    }

.filter_tickets thead tr {
    background-color: #ffffff;
    color: #333;
    font-size: 11px;
}

    .filter_tickets thead tr .selection {
        font-size: 11px;
    }

.filter_tickets tbody tr.odd {
    background-color: #fafaf8;
}

.filter_tickets tbody tr.current {
    font-weight: bold;
}

.filter_tickets tbody tr.dirty {
    font-style: italic;
}

.filter_tickets tbody tr.grouping td:not(.leading) {
    color: #999;
    padding-left: 0;
    font-weight: bold;
    font-size: 11px;
}

.filter_tickets tbody tr.grouping span.grouper {
    padding-right: 2px;
}

.filter_tickets tbody tr.Closed {
    color: #AAA;
}

    .filter_tickets tbody tr.Closed td.selection input {
        display: none;
    }

    .filter_tickets tbody tr.Closed td.subject {
        color: #AAA;
    }

.filter_tickets tbody tr.saving {
    background: #FFFFEE;
}

    .filter_tickets tbody tr.saving td.selection {
        background: transparent url(/agent/assets/icons/spinners/dotted_bar-8bfc80636ba5c9ff9b7e2900b78e568b.gif) no-repeat 0/16px;
    }

        .filter_tickets tbody tr.saving td.selection input {
            display: none;
        }

    .filter_tickets tbody tr.saving:hover {
        background-color: #f3f3f3;
    }

.filter_tickets tbody tr.selected {
    background-color: #f8f8f8;
}

    .filter_tickets tbody tr.selected .trailing, .filter_tickets tbody tr.selected .leading {
        border-top: 1px solid #eee;
    }

.filter_tickets tbody tr:not(.grouping):hover .trailing, .filter_tickets tbody tr:not(.grouping):hover .leading {
    border-top: 1px solid #eee;
}

.filter_tickets tbody tr.selected + tr .trailing, .filter_tickets tbody tr.selected + tr .leading, .filter_tickets tbody tr:not(.grouping):hover + tr .trailing, .filter_tickets tbody tr:not(.grouping):hover + tr .leading {
    border-top: 1px solid #eee;
}

.filter_tickets tbody tr:last-of-type.selected .trailing, .filter_tickets tbody tr:last-of-type.selected .leading {
    border-bottom: 1px solid #eee;
}

.filter_tickets tr:not(.grouping):not(.empty_set) {
    cursor: pointer;
}

.filter_tickets th, .filter_tickets td {
    box-sizing: border-box;
    -moz-box-sizing: border-box;
    height: 40px;
    vertical-align: center;
    white-space: nowrap;
    text-align: left;
    padding: 0px 2px 0px 12px;
    vertical-align: middle;
    font-size: 12px;
    color: #555;
}

    .filter_tickets th.selection, .filter_tickets td.selection {
        padding: 0;
        width: 21px;
        min-width: 21px;
        max-width: 21px;
        text-align: left;
    }

    .filter_tickets th.status, .filter_tickets td.status {
        padding: 0 0 0 3px;
        width: 18px;
        min-width: 18px;
        max-width: 18px;
    }

    .filter_tickets th.collision, .filter_tickets td.collision {
        padding: 0;
        width: 18px;
        min-width: 18px;
        max-width: 18px;
    }

        .filter_tickets th.collision div, .filter_tickets td.collision div {
            width: 12px;
            height: 8px;
            opacity: 0;
            background-position: 0 -311px;
        }

    .filter_tickets th a, .filter_tickets td a {
        color: #555;
    }

    .filter_tickets th .link, .filter_tickets td .link {
        color: #555;
    }

.filter_tickets td {
    border-top: 1px solid #eee;
    text-overflow: ellipsis;
    overflow: hidden;
}

    .filter_tickets td.tooltip {
        display: none;
    }

    .filter_tickets td.subject, .filter_tickets td.description, .filter_tickets td.custom_field {
        max-width: 250px;
    }

    .filter_tickets td.group_id, .filter_tickets td.organization_id, .filter_tickets td.assignee_id, .filter_tickets td.requester_id, .filter_tickets td.submitter_id {
        max-width: 100px;
    }

    .filter_tickets td.priority_id, .filter_tickets td.ticket_type_id, .filter_tickets td.updated_by_type_id {
        max-width: 50px;
    }

    .filter_tickets td.created_at, .filter_tickets td.updated_at {
        max-width: 120px;
    }

    .filter_tickets td a, .filter_tickets td a:active, .filter_tickets td a:visited {
        text-decoration: none;
    }

    .filter_tickets td.current_tags {
        padding-top: 0px;
        padding-bottom: 0px;
        max-width: 200px;
    }

    .filter_tickets td.leading + td {
        padding-left: 0;
    }

.filter_tickets th {
    color: #555;
    font-size: 11px;
    font-weight: bold;
    border-bottom: 1px solid #ddd;
    letter-spacing: 0.25px;
}

    .filter_tickets th.asc:after {
        content: "\25b2";
        padding-left: 2px;
        font-size: 6px;
    }

    .filter_tickets th.desc:after {
        content: "\25bc";
        padding-left: 2px;
        font-size: 6px;
    }

.filter_tickets .regular:hover td {
    background-color: #f3f3f3;
}

    .filter_tickets .regular:hover td a, .filter_tickets .regular:hover td .link {
        color: #146eaa;
    }

.filter_tickets .trailing, .filter_tickets .leading {
    position: relative;
    padding: 0;
    min-width: 15px;
    width: 15px;
    border-top: 1px solid transparent;
}

    .filter_tickets .trailing > div, .filter_tickets .leading > div {
        position: relative;
        width: 15px;
        height: 39px;
    }

.filter_tickets tr:last-of-type td {
    border-bottom: 1px solid #eeeeee;
}

.filter_tickets tr:last-of-type .trailing, .filter_tickets tr:last-of-type .leading {
    border-bottom: 1px solid transparent;
}

.filter_tickets tr:last-of-type:hover td.trailing, .filter_tickets tr:last-of-type:hover td.leading {
    border-bottom: 1px solid #eeeeee;
}

.ccs .filter_tickets thead tr {
    cursor: default !important;
}

span.filter_mode {
    float: right;
    margin: -28px 10px 0 0;
    color: #F0F0F0;
}

.ticket_summary .arrow {
    left: 30px !important;
}

.ticket_summary .popover-inner {
    width: 550px;
    border-radius: 5px;
    box-shadow: 0px 5px 10px rgba(0,0,0,0.1);
    border: 1px solid #ddd;
}

.ticket_summary .summary-date {
    float: right;
    font-weight: normal;
    font-size: 11px;
    color: #999;
}

.ticket_summary .suspended .summary-date {
    margin-right: 20px;
    line-height: 16px;
}

.ticket_summary .priority {
    text-transform: lowercase;
}

    .ticket_summary .priority.priority_- {
        display: none;
    }

    .ticket_summary .priority.priority_high {
        color: #555;
    }

    .ticket_summary .priority.priority_urgent {
        color: #555;
        font-weight: bold;
    }

.ticket_summary h3 {
    font-weight: normal;
    color: #999;
    font-size: 12px;
    padding: 21px 0 0 20px;
    border-bottom-width: 0;
    background-color: #ffffff;
}

    .ticket_summary h3 .details {
        padding-left: 10px;
        vertical-align: middle;
    }

.ticket_summary .popover-content {
    padding: 13px 20px 20px 20px;
    color: #555;
    word-wrap: break-word;
}

    .ticket_summary .popover-content p {
        white-space: normal;
        padding-bottom: 2px;
        color: #333;
        font-weight: bold;
        line-height: 16px;
    }

.ticket_summary .popover-header {
    background-color: #f7f7f7;
    padding: 20px 20px 18px 62px;
    border-bottom: 1px solid #e6e6e6;
    position: relative;
    min-height: 62px;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
}

    .ticket_summary .popover-header .subject {
        font-weight: bold;
        white-space: pre-line;
        line-height: 16px;
        margin-bottom: 2px;
    }

    .ticket_summary .popover-header .photo {
        position: absolute;
        top: 20px;
        left: 20px;
        border-radius: 4px;
        width: 32px;
        height: 32px;
    }

.ticket_summary .other-viewers {
    background-color: #f7f7f7;
    padding: 15px 15px 15px 45px;
    border-bottom: 1px solid #e6e6e6;
    position: relative;
}

    .ticket_summary .other-viewers:after {
        content: '';
        position: absolute;
        top: 15px;
        left: 20px;
        width: 16px;
        height: 16px;
        background-repeat: no-repeat;
        background-image: url(/agent/assets/icons/alerts/warning-5c32bc76f2d4c7177df68737e8998a14.png);
    }

.ticket_summary .last-comment-header, .ticket_summary .next-sla-header, .ticket_summary .comments-header {
    color: #999;
    padding-bottom: 7px;
    margin-top: 23px;
    font-size: 12px;
    border-bottom: 1px solid #ddd;
}

.ticket_summary .comments-header {
    margin-top: 5px;
}

.ticket_summary .description {
    margin-bottom: 23px;
}

.ticket_summary .comment-container {
    position: relative;
    padding-left: 43px;
}

    .ticket_summary .comment-container .photo {
        position: absolute;
        top: 0;
        left: 0;
        border-radius: 4px;
        width: 32px;
        height: 32px;
    }

    .ticket_summary .comment-container .comment {
        margin-top: 0;
    }

.ticket_summary .field-container {
    margin-top: 20px;
}

    .ticket_summary .field-container .field-title {
        color: #999;
        font-size: 12px;
    }

    .ticket_summary .field-container .field {
        margin-top: 7px;
        line-height: 16px;
    }

    .ticket_summary .field-container .tag {
        display: inline-block;
        margin: 0 3px 3px 0;
        padding: 3px 6px 4px 6px;
        background: #fbfbfb;
        font-size: 11px;
        line-height: 13px;
        color: #333;
        min-height: 13px;
        border-radius: 3px;
        border: 1px solid #ddd;
        word-break: break-all;
        white-space: pre-wrap;
        white-space: -moz-pre-wrap;
        word-wrap: break-word;
        -ms-word-break: break-all;
    }

.ticket_summary .more-comments-notice, .ticket_summary .more-fields-notice {
    text-align: right;
    color: #999;
    font-size: 11px;
    margin-top: 20px;
}

.ticket_summary .next-sla-header {
    margin-bottom: 18px;
}

.ticket_summary .last-comment-subhead, .ticket_summary .comment-subhead {
    margin: 17px 0 11px 0;
    line-height: 16px;
}

.ticket_summary .comment-subhead {
    margin-bottom: 5px;
    height: 13px;
}

.ticket_summary .author {
    font-weight: bold;
}

.ticket_summary .search .author {
    max-width: 360px;
    white-space: nowrap;
    text-overflow: ellipsis;
    overflow: hidden;
    position: relative;
    padding-right: 18px;
    float: left;
}

    .ticket_summary .search .author.agent:after {
        content: '';
        position: absolute;
        display: block;
        position: absolute;
        right: 0;
        top: 1px;
        width: 14px;
        height: 14px;
        background-position: 0 0;
    }

.ticket_summary .comment {
    margin-top: 7px;
    white-space: pre-line;
    line-height: 16px;
}

    .ticket_summary .comment.private-comment {
        padding: 11px 15px;
        border-radius: 3px;
        border: 1px solid #efdaa3;
        background-color: #fff6d9;
    }

.filter-export {
    position: absolute;
    right: 20px;
    top: 12px;
}

.tooltip.filter-tooltip {
    max-width: 200px;
}

    .tooltip.filter-tooltip.in {
        filter: progid:DXImageTransform.Microsoft.Alpha(Opacity=100);
        opacity: 1;
    }

    .tooltip.filter-tooltip.current_tags span {
        background: #F4F4F4;
        padding: 0px 5px;
        border: solid #DEDEDE 1px;
        border-radius: 3px;
        margin: 2px;
        display: inline-block;
    }

    .tooltip.filter-tooltip.organization_id span {
        display: block;
    }

    .tooltip.filter-tooltip .tooltip-inner {
        color: #555555;
        padding: 10px 15px;
        text-align: left;
        line-height: 18px;
        position: relative;
        background: #ffffff;
        border: 1px solid #d3d3d3;
        box-shadow: 0 0 5px rgba(0,0,0,0.1);
    }

        .tooltip.filter-tooltip .tooltip-inner:after, .tooltip.filter-tooltip .tooltip-inner:before {
            bottom: 100%;
            border: solid transparent;
            content: " ";
            height: 0;
            width: 0;
            position: absolute;
            pointer-events: none;
        }

        .tooltip.filter-tooltip .tooltip-inner:after {
            border-color: rgba(255,255,255,0);
            border-bottom-color: #ffffff;
            border-width: 5px;
            left: 50%;
            margin-left: -5px;
        }

        .tooltip.filter-tooltip .tooltip-inner:before {
            border-color: rgba(213,213,213,0);
            border-bottom-color: #d3d3d3;
            border-width: 6px;
            left: 50%;
            margin-left: -6px;
        }

    .tooltip.filter-tooltip.bottom .tooltip-arrow {
        display: none;
    }

section.previewing .filters li > a {
    cursor: not-allowed;
}

body[lang|="ja"] .filter_tickets thead tr {
    font-size: 12px;
}

.user-filter-intro.modal {
    background: #F1F2F2;
    width: 1050px;
    left: 50%;
    margin-left: -525px;
}

    .user-filter-intro.modal .modal-button {
        background-color: #FFF;
        padding: 10px 20px 8px;
        margin-top: 10px;
        font-size: 14px;
        font-weight: bold;
        color: #555;
        margin: 15px 0px 0px;
        border-radius: 4px;
        box-shadow: 0px 0px 15px #dcdcdc;
        -webkit-transition: all 0.25s ease;
        -webkit-transition-delay: 0s;
        transition: all 0.25s ease 0s;
        cursor: pointer;
        text-align: center;
    }

        .user-filter-intro.modal .modal-button a {
            color: inherit;
        }

        .user-filter-intro.modal .modal-button:hover {
            background-color: #434343;
            color: #FFF;
        }

    .user-filter-intro.modal .modal-header {
        border: none;
        text-align: center;
        font-size: 14px;
        font-weight: bold;
    }

        .user-filter-intro.modal .modal-header .title {
            margin-top: 50px;
            display: block;
            color: #272727;
            font-size: 18px;
            font-weight: bold;
        }

        .user-filter-intro.modal .modal-header .close {
            margin-top: 12px;
            font-weight: 300;
            font-size: 40px;
        }

    .user-filter-intro.modal .modal-body {
        padding: 10px 50px 30px 50px;
        font-size: 13px;
        overflow: hidden;
        min-height: 460px;
        max-height: 460px;
    }

        .user-filter-intro.modal .modal-body .nav {
            text-align: center;
            overflow: hidden;
            margin: 0px 40px 30px 55px;
            padding: 4px;
        }

            .user-filter-intro.modal .modal-body .nav .nav-item {
                width: 50%;
                float: left;
                background: #E6E7E8;
                color: #939598;
                padding: 9px 0px;
                font-size: 12px;
                font-weight: bold;
                cursor: pointer;
                border-left: 2px solid #DDD;
                -webkit-transition: all 0.25s ease;
                -webkit-transition-delay: 0s;
                transition: all 0.25s ease 0s;
                margin: 15px -4px 0px;
                font-size: 13px;
                font-weight: bold;
            }

                .user-filter-intro.modal .modal-body .nav .nav-item:first-of-type {
                    border: none;
                    border-bottom-left-radius: 4px;
                    border-top-left-radius: 4px;
                }

                .user-filter-intro.modal .modal-body .nav .nav-item:last-child {
                    border-top-right-radius: 4px;
                    border-bottom-right-radius: 4px;
                }

                .user-filter-intro.modal .modal-body .nav .nav-item.active, .user-filter-intro.modal .modal-body .nav .nav-item:hover {
                    background: #76A500;
                    color: white;
                }

        .user-filter-intro.modal .modal-body h3 {
            color: #77a332;
            font-weight: bold;
            font-size: 18px;
            padding: 10px 0px 13px;
            width: 290px;
        }

        .user-filter-intro.modal .modal-body .customer-lists-panel, .user-filter-intro.modal .modal-body .apps-panel {
            margin: 0;
            -webkit-transition: width 0.5s ease,opacity 0.5s ease;
            -webkit-transition-delay: 0s,0s;
            transition: width 0.5s ease 0s,opacity 0.5s ease 0s;
            opacity: 0;
            width: 0px;
            height: 0px;
        }

            .user-filter-intro.modal .modal-body .customer-lists-panel.active, .user-filter-intro.modal .modal-body .apps-panel.active {
                opacity: 1;
                width: 900px;
                height: 405px;
                margin: 0px 30px 0px 55px;
            }

        .user-filter-intro.modal .modal-body .filter-intro-body {
            width: 280px;
            margin-top: 40px;
        }

            .user-filter-intro.modal .modal-body .filter-intro-body .guide-link {
                margin-top: 10px;
                display: block;
            }

        .user-filter-intro.modal .modal-body .filter-intro-body, .user-filter-intro.modal .modal-body .apps-body {
            font-weight: normal;
            font-size: 13px;
            line-height: 18px;
            color: #555;
            white-space: normal;
        }

            .user-filter-intro.modal .modal-body .filter-intro-body a, .user-filter-intro.modal .modal-body .apps-body a {
                font-size: 13px;
            }

            .user-filter-intro.modal .modal-body .filter-intro-body .app, .user-filter-intro.modal .modal-body .apps-body .app {
                width: 270px;
                float: left;
                margin: 80px;
            }

                .user-filter-intro.modal .modal-body .filter-intro-body .app .mailchimp-logo, .user-filter-intro.modal .modal-body .apps-body .app .mailchimp-logo {
                    background: url(/agent/assets/launchpad/tour/mailchimp-81ff2ebc454a7c6d5cf987fdec697d3a.png);
                    width: 196px;
                    height: 48px;
                    margin: 0 auto;
                }

                .user-filter-intro.modal .modal-body .filter-intro-body .app .surveymonkey-logo, .user-filter-intro.modal .modal-body .apps-body .app .surveymonkey-logo {
                    background: url(/agent/assets/launchpad/tour/surveymonkey-c7b5b9aa3488af92a55a4015b4808e95.png);
                    width: 191px;
                    height: 70px;
                    margin: 0 auto;
                    margin-top: -22px;
                }

@media only screen and (-webkit-min-device-pixel-ratio: 1.5), only screen and (min-resolution: 1.5dppx) {
    .user-filter-intro.modal .modal-body .filter-intro-body .app .mailchimp-logo, .user-filter-intro.modal .modal-body .apps-body .app .mailchimp-logo {
        background-image: url(/agent/assets/launchpad/tour/mailchimp_2X-7c724ced2821ab05fef8eaca3b3da272.png);
        background-size: 100%;
    }

    .user-filter-intro.modal .modal-body .filter-intro-body .app .surveymonkey-logo, .user-filter-intro.modal .modal-body .apps-body .app .surveymonkey-logo {
        background: url(/agent/assets/launchpad/tour/surveymonkey_2X-456e9dd274f339ca94010bb523ac5887.png);
        background-size: 100%;
    }
}

.user-filter-intro.modal .modal-body .apps-panel {
    float: right;
    white-space: nowrap;
}

    .user-filter-intro.modal .modal-body .apps-panel.active {
        width: 865px;
    }

    .user-filter-intro.modal .modal-body .apps-panel .left h3 {
        width: auto;
        margin-top: 20px;
    }

    .user-filter-intro.modal .modal-body .apps-panel .left span {
        width: 760px;
        display: block;
    }

.user-filter-intro.modal .modal-body .customer-lists-panel {
    float: left;
    margin-left: -800px;
    background: url(/agent/assets/launchpad/tour/customer_lists-8c1b4f45c3d85c390a13cb1486ec6762.png) no-repeat 330px;
    background-position-y: 0;
}

@media only screen and (-webkit-min-device-pixel-ratio: 1.5), only screen and (min-resolution: 1.5dppx) {
    .user-filter-intro.modal .modal-body .customer-lists-panel {
        background: url(/agent/assets/launchpad/tour/customer_lists_2X-83f0c23e731cb8014600abdd629e04ac.png) no-repeat 350px;
        background-size: 62%;
        background-position-y: 0;
    }
}

body[lang|="ja"] .user-filter-intro.modal .modal-body .customer-lists-panel {
    background-image: url(/agent/assets/launchpad/tour/ja_customer_lists-40c5a105361b04aaf8b343ffdb29f530.png);
}

@media only screen and (-webkit-min-device-pixel-ratio: 1.5), only screen and (min-resolution: 1.5dppx) {
    body[lang|="ja"] .user-filter-intro.modal .modal-body .customer-lists-panel {
        background-image: url(/agent/assets/launchpad/tour/ja_customer_lists_2X-ca0b2eb68b4320483da5013988a6bca0.png);
    }
}

.preview-badge {
    background-color: #fff8ce;
    border: 1px solid #feed8c;
    border-radius: 3px;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    display: none;
    font-size: 9px;
    line-height: 18px;
    margin: 0 10px;
    padding: 0 10px;
    vertical-align: bottom;
}

.previewing .preview-badge {
    display: inline-block;
}

.filter-grid-list {
    position: absolute;
    width: 100%;
    bottom: 0;
    top: 80px;
}

    .filter-grid-list .scroll_content {
        -moz-box-sizing: border-box;
        box-sizing: border-box;
        padding: 0 15px;
        right: 0;
        overflow: auto;
        position: absolute;
        bottom: 0;
        left: 0;
        right: 0;
        top: 41px;
    }

    .filter-grid-list.mode-notice aside {
        display: block;
    }

    .filter-grid-list.mode-notice .scroll_content {
        top: 104px;
    }

    .filter-grid-list aside {
        position: relative;
        height: 60px;
        background-color: #fff7d0;
        -moz-box-sizing: border-box;
        box-sizing: border-box;
        padding-left: 60px;
        display: none;
        border-bottom: 1px solid #d5d5d5;
    }

        .filter-grid-list aside .filter-notice-text {
            display: table-cell;
            width: 100%;
            height: 60px;
            vertical-align: middle;
        }

            .filter-grid-list aside .filter-notice-text:after {
                position: absolute;
                content: "!";
                left: 30px;
                top: 18px;
                width: 22px;
                height: 22px;
                line-height: 22px;
                text-align: center;
                font-size: 16px;
                font-weight: bold;
            }

            .filter-grid-list aside .filter-notice-text:before {
                content: '';
                position: absolute;
                left: 30px;
                top: 18px;
                width: 22px;
                height: 22px;
                border-radius: 11px;
                border: 1px solid #e9cf55;
                -moz-box-sizing: border-box;
                box-sizing: border-box;
            }

.user .filter-grid-list {
    top: 169px;
}

.organization .filter-grid-list {
    top: 150px;
}

.empty-article-collection {
    min-width: 370px;
}

    .empty-article-collection .lifesaver-icon {
        width: 130px;
        height: 130px;
        margin: 60px auto 40px;
        background: url(/agent/assets/user_profile/ico-empty-hc-1x-f82a5dc684c7390052cda4b75ce4f9cc.png) no-repeat;
    }

@media only screen and (-webkit-min-device-pixel-ratio: 1.5), only screen and (min-resolution: 1.5dppx) {
    .empty-article-collection .lifesaver-icon {
        background: url(/agent/assets/user_profile/ico-empty-hc-2x-1120c85f2956ffc10998b8f6c68fc92c.png) no-repeat;
        background-size: 100%;
    }
}

.empty-article-collection p {
    color: #999;
    text-align: center;
}

.article-grid-list td.body {
    max-width: 200px;
}

.article-grid-list .filter_tickets td.leading, .article-grid-list .filter_tickets th.leading, .article-grid-list .filter_tickets td.leading + td, .article-grid-list .filter_tickets th.leading + th {
    padding-left: 0;
}

.votes td.value {
    position: relative;
}

    .votes td.value span {
        height: 12px;
        position: absolute;
        top: 11px;
        width: 11px;
    }

    .votes td.value .up {
        background-image: url(/agent/assets/sprites/objects/ico-vote-thumb-up-1x-4045df5a88568528d8a46af6bc38e4dd.png);
    }

    .votes td.value .down {
        background-image: url(/agent/assets/sprites/objects/ico-vote-thumb-down-1x-5f5651481792c29b37eabe5f4e6d1e85.png);
    }

.votes tr:hover td.value .down {
    background-image: url(/agent/assets/sprites/objects/ico-vote-thumb-down-hover-1x-99d4fd8f7982acc28034e0cb349e467e.png);
}

@media only screen and (-webkit-min-device-pixel-ratio: 1.5), only screen and (min-resolution: 1.5dppx) {
    .votes td.value span {
        background-size: 100%;
    }

    .votes td.value .up {
        background-image: url(/agent/assets/sprites/objects/ico-vote-thumb-up-2x-532b3ab95084619a84c18cc3f76fa49a.png);
    }

    .votes td.value .down {
        background-image: url(/agent/assets/sprites/objects/ico-vote-thumb-down-2x-5dcba82f91d8f078d56a27da3e31560d.png);
    }

    .votes tr:hover td.value .down {
        background-image: url(/agent/assets/sprites/objects/ico-vote-thumb-down-hover-2x-b1d45b7521c309d8a051dd750221ff1b.png);
    }
}

.filter_feed {
    margin: 20px 3%;
}

    .filter_feed .full.link, .filter_feed.closed .reply, .filter_feed .for_save, .filter_feed .channel, .filter_feed .audit-events, .filter_feed .client, .filter_feed .via {
        display: none;
    }

    .filter_feed .working.latest_conversation:before {
        left: 46%;
        top: 5px;
        opacity: 0.5;
    }

    .filter_feed .ticket {
        border-top: 1px dotted #DDD;
        margin: 12px 0 25px 0;
        padding-top: 18px;
    }

        .filter_feed .ticket:first-child {
            border-top: 0;
            padding-top: 0;
        }

    .filter_feed .ticket_status_label {
        float: right;
        font-size: 10px;
        line-height: 25px;
        padding: 0 4px;
        opacity: 0.6;
        text-align: center;
        width: 50px;
        margin: -3px 0 0 0;
        border-radius: 0;
    }

    .filter_feed .ticket_mast h2 {
        line-height: 18px;
        font-size: 18px;
        overflow: hidden;
        text-overflow: ellipsis;
        white-space: nowrap;
        padding-left: 2px;
    }

        .filter_feed .ticket_mast h2 a {
            color: #12659c;
        }

    .filter_feed .delimited_items {
        background: #f8f8f8;
        padding: 4px 0 4px 12px;
        margin: 6px 0 0 0;
        color: #888;
        font-size: 11px;
    }

    .filter_feed .is-viewed-by-others {
        background-position: 0 -799px;
        background-color: #f8f8f8;
    }

    .filter_feed .event {
        background: #f8f8f8;
        position: relative;
        overflow: visible;
    }

        .filter_feed .event .user_photo {
            left: 2px;
        }

            .filter_feed .event .user_photo img {
                width: 30px;
                height: 30px;
                margin: 2px 0 0 6px;
            }

            .filter_feed .event .user_photo .photo_badge {
                display: none;
                left: 27px;
                top: 23px;
            }

        .filter_feed .event .content {
            margin: 0 0 0 41px;
        }

        .filter_feed .event .header .name a {
            color: #146eaa;
        }

        .filter_feed .event .header time {
            padding: 2px 1px 0 2px;
            color: #bbb;
            font-size: 11px;
            float: none;
            text-transform: none;
        }

        .filter_feed .event .header > strong {
            margin-right: 2px;
            float: left;
        }

        .filter_feed .event:before, .filter_feed .event:after {
            content: ' ';
            position: absolute;
            left: 162px;
            width: 0;
            height: 0;
            top: 100%;
            border: solid transparent;
            z-index: 1;
            border-width: 13px;
            border-top-color: #e6e6e6;
        }

        .filter_feed .event:after {
            border-width: 11px;
            border-top-color: #f8f8f8;
            margin-left: 2px;
        }

        .filter_feed .event .markdown_formatting p, .filter_feed .event .markdown_preview p, .filter_feed .event .content .body .comment p {
            margin-bottom: 12px;
        }

    .filter_feed .conversation .event {
        border: none;
        border-bottom: 1px solid #ebebeb;
        border-left: 4px solid transparent;
        margin-top: 2px;
        padding: 9px 10px 0 10px;
        border-bottom-right-radius: 2px;
        border-bottom-left-radius: 2px;
    }

        .filter_feed .conversation .event .title .name {
            margin-right: -2px;
        }

        .filter_feed .conversation .event .body {
            margin: 0;
        }

            .filter_feed .conversation .event .body strong {
                color: #666;
            }

            .filter_feed .conversation .event .body p {
                line-height: 17px;
            }

        .filter_feed .conversation .event:last-child:before, .filter_feed .conversation .event:last-child:after {
            display: none;
        }

        .filter_feed .conversation .event:not(.is-public) {
            border-left: 4px solid #ffe48d;
        }

            .filter_feed .conversation .event:not(.is-public) .comment {
                background-color: transparent;
                border: none;
                padding: 0;
                margin: 0;
            }

    .filter_feed .macro-selector {
        margin-left: 0;
    }

    .filter_feed .action_buttons {
        margin-top: 14px;
    }

    .filter_feed .ticket_submit_buttons {
        margin: 5px 0 2px 0;
    }

        .filter_feed .ticket_submit_buttons > button {
            height: 32px;
        }

    .filter_feed .comment_input {
        border: 2px solid #ebebeb;
        background-color: white;
        border-radius: 6px;
        margin: 10px 0 10px 0;
        padding: 16px 20px 20px 20px;
    }

        .filter_feed .comment_input label {
            font-size: 12px;
        }

        .filter_feed .comment_input .content {
            margin: 70px 0 6px 0;
            padding-bottom: 10px;
            border-bottom: 1px dotted #ebebeb;
        }

        .filter_feed .comment_input:before, .filter_feed .comment_input:after {
            left: 153px;
            border-width: 24px;
        }

        .filter_feed .comment_input:after {
            border-width: 20px;
            border-top-color: white;
            margin-left: 4px;
        }

.filter-list-editor .panel, .filter-list-editor .empty-list, .filter-list-editor .shared-filters-pill {
    display: none;
}

    .filter-list-editor .panel.show, .filter-list-editor .empty-list.show, .filter-list-editor .shared-filters-pill.show {
        display: block;
    }

.filter-list-editor .panel {
    margin: 0 0 20px 0;
}

    .filter-list-editor .panel h3 {
        font: inherit;
        font-weight: bold;
        margin-top: 30px;
        padding-bottom: 5px;
        border-bottom: 1px solid #eeeeee;
    }

    .filter-list-editor .panel ul {
        margin: 0px;
    }

    .filter-list-editor .panel .actions {
        display: none;
        float: right;
    }

    .filter-list-editor .panel li {
        padding: 10px 10px 10px 17px;
        border-bottom: 1px solid #eeeeee;
    }

        .filter-list-editor .panel li:hover {
            background: #f2f2f2;
        }

            .filter-list-editor .panel li:hover > .actions {
                display: block;
            }

        .filter-list-editor .panel li.sortable-placeholder {
            min-height: 39px;
            max-height: 39px;
            background-color: #eee;
            padding: 0px;
            border-bottom: 1px dashed #ccc;
        }

.filter-list-editor .empty-list {
    padding: 10px 0 10px 17px;
    color: #999999;
}

.filter-list-editor .inactive-filters {
    margin-bottom: 20px;
}

    .filter-list-editor .inactive-filters .item-content {
        color: #999999;
    }

    .filter-list-editor .inactive-filters .delimiter {
        color: #999999;
        padding: 0 6px;
    }

    .filter-list-editor .inactive-filters .delete {
        color: #ff0000;
    }

.filter-list-editor .shared-filters-panel .group-access .global .actions {
    display: none;
}

.user_filters .editing-actions {
    right: 0;
    position: absolute;
    top: 0;
}

    .user_filters .editing-actions > .btn, .user_filters .editing-actions > .btn-group {
        float: left;
        margin: 7px 9px 7px 0;
    }

    .user_filters .editing-actions > .btn {
        min-width: 95px;
    }

    .user_filters .editing-actions > .btn-group .btn:first-child {
        min-width: 69px;
    }

    .user_filters .editing-actions > .btn-group .dropdown-toggle {
        max-width: 26px;
    }

        .user_filters .editing-actions > .btn-group .dropdown-toggle .caret {
            margin-top: 7px;
        }

        .user_filters .editing-actions > .btn-group .dropdown-toggle:focus {
            outline: 0;
        }

    .user_filters .editing-actions .dropdown-menu {
        min-width: 95px;
    }

.user_filters .add-btn {
    font-size: 18px;
    font-weight: bold;
    margin-top: -1px;
}

.filter-editor {
    -moz-box-sizing: border-box;
    box-sizing: border-box;
}

.filter-modal-bd {
    background-color: black;
    bottom: 0;
    left: 0;
    filter: progid:DXImageTransform.Microsoft.Alpha(Opacity=80);
    opacity: 0.8;
    position: fixed;
    right: 0;
    top: 0;
    z-index: 1040;
}

.filter-editor, .filter-editor .modal-body {
    overflow: visible;
}

.collapsed .filter-editor.popover {
    left: 110px;
}

.filter-editor.readonly .deactivate, .filter-editor.readonly .delimiter, .filter-editor.readonly .delete {
    display: none;
}

.filter-editor.readonly input {
    background-color: transparent;
    border-width: 0;
}

.filter-editor.readonly .zd-selectmenu-base {
    border-width: 0;
    background: none;
}

    .filter-editor.readonly .zd-selectmenu-base .zd-selectmenu-base-arrow {
        display: none;
    }

.filter-editor hr {
    border-color: #ddd;
    border-style: dotted;
}

.filter-editor.popover {
    left: 410px;
    top: 72px;
    position: relative;
    width: 600px;
}

    .filter-editor.popover hr {
        margin: 24px 8px 16px 8px;
    }

    .filter-editor.popover .modal-header {
        display: none;
    }

    .filter-editor.popover .filter-field {
        margin: 6px 16px;
    }

        .filter-editor.popover .filter-field input[type="text"] {
            border-color: transparent;
            box-shadow: none;
            text-overflow: ellipsis;
        }

            .filter-editor.popover .filter-field input[type="text"]:active, .filter-editor.popover .filter-field input[type="text"]:hover {
                border-color: #D3D3D3;
                box-shadow: inset 0 0 1px 0 #DDDDDD;
            }

    .filter-editor.popover .zd-state-default .zd-selectmenu-base {
        border-color: transparent;
        background-color: transparent;
        background-image: none;
    }

        .filter-editor.popover .zd-state-default .zd-selectmenu-base .zd-selectmenu-base-arrow {
            visibility: hidden;
        }

    .filter-editor.popover .zd-state-hover .zd-selectmenu-base {
        border-color: #D3D3D3;
    }

    .filter-editor.popover .filter-actions {
        border-top: 1px dotted #DDD;
        margin: 26px 8px 0 8px;
        padding-bottom: 14px;
        padding-top: 26px;
    }

    .filter-editor.popover .delete {
        color: #FF0000;
        float: left;
        opacity: 0.8;
    }

        .filter-editor.popover .delete:hover {
            opacity: 1;
        }

    .filter-editor.popover .clone, .filter-editor.popover .deactivate, .filter-editor.popover .delimiter {
        float: right;
    }

    .filter-editor.popover .delimiter {
        color: #DDD;
        margin: 0 12px;
    }

.filter-editor .modal-header {
    margin-bottom: 25px;
}

.filter-editor.modal .popover-content {
    padding: 0;
}

.filter-editor.modal .filter-actions {
    background-color: #f5f5f5;
    border-top: 1px solid #DDD;
    padding: 15px;
}

.filter-editor.modal .filter-field {
    margin: 15px 30px;
}

.filter-editor.modal hr {
    margin: 24px 30px 16px 30px;
}

.filter-editor .popover-inner {
    border: 1px solid rgba(0,0,0,0.2);
    width: auto;
}

.filter-editor-menu .zd-menu-item.zd-menu-label {
    font-weight: bold;
}

.filter-editor-menu .zd-menu-item.indented {
    padding-left: 10px;
}

    .filter-editor-menu .zd-menu-item.indented .zd-menu-item-icon {
        margin-left: 10px;
    }

.filter-field {
    -moz-box-sizing: border-box;
    box-sizing: border-box;
}

    .filter-field label {
        display: inline-block;
        float: left;
        font-weight: bold;
        margin: 8px 6% 8px 0;
        width: 10%;
    }

        .filter-field label + * {
            -moz-box-sizing: border-box;
            box-sizing: border-box;
            display: inline-block;
            width: 84%;
        }

        .filter-field label + input {
            height: 30px;
        }

.filter-visibility .select {
    margin-top: 2px;
}

.add-condition {
    display: inline-block;
    padding: 8px 10px;
}

.readonly .add-condition {
    display: none;
}

.filter-actions .link {
    float: left;
    line-height: 28px;
}

.filter-actions .btn {
    float: right;
    margin-left: 10px;
    min-width: 86px;
}

.filter-actions:after {
    clear: both;
    content: '';
    display: block;
}